ITIL ® Service Online

Duration: 30hr       Mode: Self-Paced       Access 6 Months

Enroll Now Price :- $ 799

About Course

ITIL Intermediate Service Operation Online Training is one of the ITIL Intermediate level certifications that demonstrates one's expertise in IT service operations. Simplilearn offers ITIL Intermediate SO Online training to professionals followed by online ITIL Intermediate SO exam.

About ITIL® Intermediate SO Online Training

ITIL® Intermediate SO Online Training is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations (SO) certification demonstrates a professionals' crisp understanding of service operations and specialization in providing robust end-to-end working practices to potential global employers.

Eligibility Criteria

To appear ITIL® Intermediate SO exam, candidates must fulfill the following qualification and credentials:

No less than 21 contacts (hours, prohibiting breaks, with an Accredited Training Organization (ATO)) for this syllabus, as a major aspect of a formal, sanction preparing course/scheme.

There is no base prerequisite but a fundamental IT ability and around 2 years IT experience are highly desirable.

Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation in addition to the bridging certificate.

It is prescribed that scholars ought to finish no less than 21 hours of particular study by checking on the syllabus.

Course Preview:

To achieve a clear understanding of the ITIL best practice life-cycle approach through an excellent series of classroom lectures, assignments, multiple mock tests, and discussions; you will go through the following detailed course content-

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks.
  • We include following in our training session:

    Trainings24x7 Study material


    Experienced and ITIL® Expert Certified Trainer

    Official exam

    The main focused area of this course:
  • Event management
  • Incident management
  • Problem management
  • Request fulfillment
  • Access management
  • Training Delivery Method:


    Training Course Duration:

    6 months

    Format of Examination:

    The examination format will be of multiple choices with 4 possible answer options, and scenario-based with gradient scored questions.

    FAQ :

    In this course, you learn how to plan, execute, manage and optimise the service operation processes. Through personalized coaching, practical assignments, real life case studies, practice (mock) exams and extensive review sessions, you not only gain the requisite knowledge to take the ITIL Intermediate Qualification: Service Operation Certification Exam but also gain detailed insights in the service operation guidance as provided by the ITIL Framework.

    As mentioned in the Course Details section, you would be requiring to hold ITIL 2011 Foundation Certificate OR ITIL V3 Foundation Certificate OR V2 Foundation plus Bridge Certificate to attend this course and take the ITIL Certification Exam on the final day of class.

    Yes, as you achieve the ITIL Intermediate Qualification: Service Operation, you gain three credits towards the ITIL Expert certification. To be able to gain the ITIL Expert certification, you require to earn minimum of 22 credits.

    The ITIL 2011 service operation syllabus has contextual as well as minor changes to the coverage required for each syllabus section and certain specific minor changes to the recommended contact hours for each section. There are absolutely no changes to the processes and functions included in the syllabus or to the common service operation activities as part of the ITIL Service Operation best practice guidance.

    Yes. This course is updated as per latest ITIL 2011 edition.

    The Process flows have been modified/revised or newly added for all processes including request fulfillment, access management and event management. key principles, including guidance around service requests and request models, and proactive problem management, have been better explained than earlier version. The publication has been revised to clarify how fundamental events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities and application development activities is also explained. Other explanations/revisions include an expanded section on problem analysis techniques, coverage of procedure flow for incident matching, and further guidance for escalating incidents to problem management. Addition to this, the best practice guidelines for managing physical facilities (e.g. Data Center) has been clarified and detailed.

    The Lifecycle and Capability certification forms the two streams/paths, or branches, of the ITIL intermediate-level qualification scheme.

    The Lifecycle stream-which includes the service peration qualification-consists of five modules or certifications. These certifications focus on the service lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality service management practices in an organisation. The Capability certificates, which are made up of four modules, are focused toward those who want a thorough understanding of ITIL processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire service lifecycle.


    About AXELOS

    After completing the ITIL® Intermediate Service Operation Training, candidates are eligible to appear for the Service Operation Examination by AXELOS®, Global Partner Programme.